Order Support

At Aurum Wholesale, our Order Support team is dedicated to keeping your supply chain running smoothly—from tracking and changes to backorders and billing.

Order Tracking & Updates

• View real-time status: processing → shipped → delivered
• Email notifications at key milestones

Modifications & Cancellations

• Add or remove items before shipment cutoff
• Change shipping address or delivery date

Backorders & Substitutions

• Automatic alerts for out-of-stock items
• Pre-approved product swaps to avoid delays

Invoices & Documentation

• Instant access to past invoices, packing slips, and proof of delivery
• Custom invoice formats and EDI support available