Returns & Replacements

Hassle-Free Returns. Guaranteed Satisfaction.

At Aurum Wholesale, we stand behind the quality of our products. If something isn’t right, we’re committed to making it right—quickly, simply, and professionally.

Return Policy

• Standard Returns: Unused, unopened products may be returned within 15 days of delivery.
• Restocking Fee: A 15% restocking fee may apply to non-defective returns.
• Custom Orders: Private label or custom-branded items are non-returnable, unless defective.

Replacement & Damaged Goods

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Submit a photo of the damaged items or packing slip
• We'll issue a replacement, refund, or credit as needed—no hassle

How to Start a Return

1. Email us at returns@aurumwholesale.com
2. Include your order number, reason for return, and any photos (if applicable)
3. We'll provide return instructions and RMA label (if applicable)

Refund Timeline

• Refunds are typically processed within 5–7 business days after we receive the returned item(s)
• Credit will be applied to the original payment method or your business account balance